These are commonly asked questions of our customer support team. We provide them to help you get the answers to your questions 24/7. In the event that your question is not answered here, please contact our customer support team.

Q. How can I get directions to the facility?
A. Go to our contact page where you can download a map and driving directions to our main offices.

Q. What size business is Tri-Star Electronics certified to?
A. Tri-Star is certified as a Small Business.

Q. What certifications or qualifications does Tri-Star have?
A. We meet a myriad of industry's standards. You'll find a complete list of certifications in our Quality section.

Q. What product is best for my application?
A. We have thousands of products to satisfy applications. Please call or e-mail our applications specialists via our contact page.

Q. Can I get drawings off of this website?
A. Sorry, we're unable to provide those at this time, but please request any drawings by e-mail on our contact page and we'll respond quickly.

Q. I didn't find assembly instructions with the product you shipped. How can I get these?
A. For coax connectors, please click here. For all other parts, please send us pertinent information via our contact page, tell us the specific part number and we will send it to you.

Q. How can I get crimping information?
A. This information is available on the product search function of the Products page. When you have entered the desired part number and get a list of parts, look to the far left column where you'll see a hyperlink labeled "info." Click on that for crimping information.

Q. Do you have an established price list?
A. Sorry, we don't have a published price list. Please contact your nearest customer service rep.

Q. How can I get technical help?
A. Call us or contact us by e-mail. For rapid turnaround by e-mail, please contact us using the Quick Contact form on the Customer Service page. We will respond to you within one business day.

Q. How can I get a catalog?
A. You may download our catalogs instantly from this website by clicking on any of the following links: Contact catalog, 21.3 MB (PDF format), WARNING: substantial download time over dialup connection; ARINC Connector catalog, 8.3MB (PDF format), WARNING: substantial download time over dialup connection; CQ Connector catalog, 6.3MB (PDF format), WARNING: substantial download time over dialup connection; D-Sub Connector catalog, 6.2MB (PDF format), WARNING: substantial download time over dialup connection.

Q. Do you have a local sales person in my area?
A. We may. You'll find a list of our sales offices on sales/info page.